If you are having problems registering for PADI eLearning, these are the most typical causes. You did not choose a PADI Dive Center. As explained, you must choose one or your payment will not go through. With our sign-up link however, this is automatic and so this problem should not present itself. Make sure that you have completed all fields of the registration form. If you see a small red asterisk this indicates you forgot to fill in a field. Make sure you have internet connectivity. This is needed to register and create your student account. During your online studies you will also need it to submit knowledge developments, quizzes, and final exam scores. So, make sure you are connected to do these things. If you are using Internet Explorer be aware that the PADI eLearning system is not compatible with the 64-bit version of this browser. If you are using the 64-bit version instead of the 32-bit version of Internet Explorer, you have to update your browser or use another browser, such as Chrome, Safari (for Mac), or Firefox. Some corporate or company firewalls may also cause difficulties. If this is the case you can solve the problem by registering from your home computer. To avoid credit card problems, ensure that your credit card information is entered correctly and that your credit card has not expired. In rare instances you may have to close your browser completely and then try again. Restart the browser and try again with our link. If our above advice does not solve your problem, please do feel free to contact us via our website options or directly at info@dresseldivers.com Please include your full name as you used to register for eLearning, date of birth and your student number. Also, a phone number if you would like us to call you.

What are the prerequisites to sign up? To obtain a PADI Open Water Diver certification, you need to be at least 10 years old, fit for diving, and able to swim. For kids a parent or legal guardian will be required to authorize and pay for the courseware. How long will it take me on average to complete the PADI eLearning program? It takes about 12-15 hours to complete the PADI Open Water Diver Course online What do I need to do after completing the eLearning part of the PADI Open Water diver course? To complete the course, you will have to visit a PADI Dive Center or Resort of your choice to complete the five confined water dives and four open water training dives with a PADI Instructor. Does my PADI eLearning program expire? PADI eLearning programs are valid for 12 months from the time you first log on. But not to worry because you are reminded via email at 90 days and again at 60 days before the expiration date. If you let your PADI eLearning program expire, please contact the Dressel Divers Cozumel PADI eLearning Academy to discuss options for completing your training. What if you have forgotten your eLearning username or password? The username is the email address you used to sign up. So, think hard which of your e mails you used and try different ones. If that does not help click on the Forgot Password Link on the sign-in screen and your password will be sent to the e mail you used to create your e learning account. Where online can I locate my PADI eRecord? Simply sign in to PADI eLearning for pros, then enter your login credentials, in the drop-down menu select the role of Student, and then click on the eRecord link that appears below the course name. How do I correct the following problems? The name on my eLearning account has spelling mistakes The email address associated with my eLearning account is misspelled. I need to change the language of your PADI eLearning program. In all these cases, please contact your local PADI Regional Headquarters PADI Americas: customerservice@padi.com PADI Canada: customerservice@padi.com PADI Asia Pacific: certsdep@padi.com.au PADI Europe, Middle East and Africa: customerservices.emea@padi.com Can I change the PADI Dive Center/Resort associated with my eLearning account? Once registered this is no longer possible but why would you want to do this? It is never necessary to make that change because the eRecord you receive when you have completed your online study program is accepted by every PADI Dive Center, Resort or Instructor in the whole world. Where you finish your training after you complete the eLearning is your choice, so it’s not ever necessary to change the store or instructor associated with your eLearning account. This is the beauty of the system. This is also the reason you can sign up right now even if you have not decided where and when you will do the actual diving part of the course.